PRIVACY NOTICE

Privacy Notice (“Terms”)

  
Click here to view Terms of Use

This Privacy Notice is the website version that explains how Admin Assistance (“The Service Provider”, “we”, “our”) use of any personal information we collect about You (“individual”, “user”, “visitor”) when you use this website and the services. You can request a copy of the full Admin Assistance Privacy Policy here www.adminassistance.co.uk/contact-form.
 
Under the European Union GDPR, the data protection principles set out the main responsibilities for organisations.
 
We have reviewed the purposes of our processing activities, and selected the most appropriate lawful basis (or bases) for each activity.  Admin Assistance will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.
 
Individual’s have the right to be informed under Article 13 and 14 and the ability to change their mind as to whether their personal data can continue to be processed and can asked for their data to be erased.


Sections:

- What Information Do We Collect About You
- How Will Admin Assistance Use The Information About You
- Marketing
- Your Rights
- Access To Your Information and Correction
- International Transfer of Personal Data
- Other Websites
- Changes To Admin Assistance Privacy Policy
- How To Contact Us


What Information Do We Collect About You?
 
‘Personal Information’ means; any information relating to an identifiable person.
 
Admin Assistance collects information about you when you register with us or place an order for services.

This Privacy Policy explains the use, disclosure and disposal of personal information we receive from any users of the service (“Admin Assistance”).
 
Admin Assistance use your personal information only for the purpose of providing and improving our website and service (“Admin Assistance”). By using the service, you agree to the collection and use of your information in accordance with this policy.

Admin Assistance will process your information (“service data”) in accordance with the Admin Assistance Privacy Policy, Terms and Conditions and Website Terms of Use. The service data may be processed for the purposes of operating our website, providing our services, source of service data, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.
 
Admin Assistance may process information contained in or relating to any communication that you use to contact us ("correspondence data") which could be via telephone, email, SMS, direct mail and the website. The correspondence data may include the communication content, contact information, location, source of data and the metadata associated with such communication. Our website and web-forms will also generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping
 
Admin Assistance may process information relating to transactions, including purchases of goods and services that you enter into with us and/or through our third party website. The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.

-- Some financial transactions relating to our services may be handled by our payment services provider, (“Paypal”). Your transaction data will be processed by our payment services provider only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
 
-- You can find more information about the payment services providers' privacy policies and practices at https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full.
 
Admin Assistance may process information that you post/comment on for publication on our website ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services.

You acknowledge that the personal information you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal information by others.
 
Admin Assistance may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
 
Admin Assistance may also collect information when you voluntarily complete customer surveys, download items and subscribe to our email services.

Please do not supply any other person's personal data to us.
 
Website usage information
 
Admin Assistance will collect source usage data for our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and online services
 
How Will Admin Assisatnce Use The Information About You?
 
Admin Assistance will collect information about you to process your order, manage your account, improve business performance as well as to supply information and resources to you and, if you agree, to email you about other products and services we think may be of interest to you.
  
If you agree, Admin Assistance may share your personal information to specific members of our partnership group of companies.

Admin Assistance shall pass on your personal information to specific member’s of the Admin Assistance partner companies, insofar as reasonably necessary for the purposes that they may support the continuity of services supplied to you and/or may be to offer you their products and services in accordance with the lawful bases, set out in this policy. Admin Assistance will not share your personal information with any other company outside the Admin Assistance Partners’ Group.

Marketing
 
Admin Assistance may ask you to positively opt in to our marketing and tell you how to withdraw your consent in this policy.

Admin Assistance may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.
 
Admin Assistance may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters.
 
If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Admin Assistance Partners Group for marketing purposes.

Your Rights
 
Admin Assistance has summarised the rights that you have under the Data Protection Act. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights at https://www.gov.uk/data-protection.

Your rights in summary;
 
Principal rights under the Data Protection Act are:

(a)      the right to access;
(b)      the right to rectification;
(c)      the right to erasure;
(d)      the right to restrict processing;
(e)      the right to object to processing;
(f)       the right to data portability;
(g)      the right to complain to a supervisory authority; and
(h)      the right to withdraw consent.
 
You have the right to confirmation as to whether or not Admin Assistance process your personal data and, where we do, access to the personal data record.
Providing the rights and freedoms of others are not affected, Admin Assistance will supply to you a copy of your personal data record. The first copy is free of charge, all subseqent copies may be subject to a reasonable fee. You can request access to your personal data record by visiting www.adminassistance.co.uk.
 
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
 
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable Data Protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed.
 
However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
 
You have the right to object to our processing of your personal data for direct marketing purposes including profiling for direct marketing purposes. If you make such an objection, Admin Assistance will cease to process your personal data for this purpose.
 
Where the lawful basis for our processing of your personal data is:
(a)      consent; or
(b)      that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
 
If you consider that our processing of your personal information infringes Data Protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
 
We regularly review consents to check that the relationship, the processing and the purposes have not changed. And where the lawful basis for our processing of your personal information is Consent, you have the right to withdraw that consent at any time.
 
Access to Your Information and Correction
 
Admin Assistance wants to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
 
You have the right to request a copy of the information that Admin Assistance hold about you for portability to move, copy or transfer your personal data from one IT environment to another in a safe and secure way, without hindrance to usability. If you would like a copy of your personal information record, please email or write to us at the following address below. Admin Assistance may ask you to supply appropriate evidence of your identity for this purpose - Admin Assistance will accept a photocopy of your passport certified by a solicitor, an original copy of bank statement plus a utility bill showing your current address. For all subsequent copies Admin Assistance will make a small charge for this service.
 
Admin Assistance may withhold personal information that you request to the extent permitted by law.
 
International Transfers of Your Personal Data
 
Admin Assistance will provide you with information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
Admin Assistance and our partner group companies have offices and facilities in countries outside of the European Economic Area (EEA). The European Commission has made an "adequacy decision" with respect to the Data Protection laws of each of these countries. Notwithstanding the transfers of personal data to each of these countries will be protected by appropriate safeguards, with the use of standard Data Protection clauses adopted or approved by the European Commission.
 
The Email and Website Hosting facilities for our email address and website are also situated outside of the European Economic Area (EEA). The European Commission has made an "adequacy decision" with respect to the Data Protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, the use of standard data protection clauses adopted or approved by the European Commission.
 
Other Websites
 
Our website contains links to other websites. This Privacy Notice only applies to this website so when you link to other websites you should read their own privacy policies.
 
Changes to Admin Assistance Privacy Policy
 
Admin Assistance may update this policy from time to time by publishing a new version on our website.
 
You should check this page occasionally to ensure you are aware of any changes to this policy.
 
Admin Assistance may also notify current service-users of changes to this policy by email or on banners on our website.

 
How to Contact Us
 
Please contact us if you have any questions about our Privacy Policy or information we hold about you at www.adminassistance.co.uk/contact-form.
  
Updated 05/04/2018